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July 3,2007
Mr.
Fred Tripodo
Preferred Exterior Designs
Marietta, GA 30066
Re:
Outstanding Exterior Renovation of Our Home!
Dear
Fred,
When
Donna and I decided to replace the Masonite siding on our
ten year-old house,
I,
believed that it would be important to solicit several
estimates from contactors. I'm not
certain why I felt that way, people had told me that
"everybody charges about the same
price," but I also know that service, not price, can make a
sale.
Donna and I received three price estimates. The quoted price
with each estimate was
about the same, but there was a a striking difference in how
the estimates was presented
to
us and how we came to a deal:
ˇ
Fred Tripodo,
President of his Company, Preferred Exterior Designs,
visited us
to discuss our house needs
and siding options;
ˇ
Only Fred Tripodo and
Preferred Exterior Designs, presented as its first price an
all-inclusive price. The
Preferred Exterior Deigns price included painting of
ALL house trim, including
soffits and fascia, gutters, shutters, doors, our screen
porch trim (and the porch
ceiling!), pressure-washing of the three brick sides of
the home, painting of all of
the house's windows (including muntins for those
windows that had them!), all
the windows are scraped of paint and then washed,
and no window is left so
that it is painted shut. It really was a a soup to nuts
price! Other vendors quoted
a la carte prices or left me to guess what items
would be included; the
inclusive price from the other vendors became
substantially higher when
all of this work was included.
ˇ
Fred and I looked at
each other and shook hands. Donna and I never signed a
contract with Preferred
Designs; I paid Fred a draw against materials. Mr
Tripodo said he would have a
crew come on Monday. The crew arrived at the
time Mr .Tripodo stated they
would arrive. Fred Tripodo and Preferred
Exterior Designs delivered
all the promised work, superbly done with a
wonderful crew and with high
quality materials, at the promised price.
The
work on the house is spectacular and the pride in
workmanship obvious. The house
looks fantastic from afar and will withstand the pickiest up
close inspection. Paint lines
are
straight, trim work is superb, and Armando, the Crew Chief,
did an outstanding job
assisting with color selections for the house and explaining
the installation process.
We've placed the house on the market and Donna I agree on
several things things: we
wish
we had done this work sooner to enjoy both the beauty of the
house and the benefit
of
the Tyvek to this drafty not-so-old house; we believe with
our realtor that our home
will
sell faster and for a higher price due to your Company's
work.
Sincerely,
Frank and Donna Lachance |